Frequently asked questions

Use the live calendar to choose an available date and time. If the parties haven't agreed on a date yet, or you need a time that isn't shown, contact us and we'll help coordinate.

As early as possible, especially if a court has set a mediation deadline. Earlier booking gives every party time to prepare and gives you more dates to choose from.

See our Fees & Policies page. Fees are explained in writing before the session and are usually shared equally between the parties unless they agree otherwise or a court orders a different split.

Online through our secure payment portal, which is run by a third-party payment processor. Your confirmation will tell you when payment is due.

Please let us know as soon as possible. Our cancellation policy is described on the Fees & Policies page and in your agreement to mediate.

Our primary focus is insurance claim disputes: property and homeowners claims, auto and PIP, coverage and claim-value disagreements, disputes between policyholders and carriers, and insurance agency (E&O-type) business disputes. We also mediate other county civil matters, including contract, landlord-tenant, HOA and condominium, real estate, and consumer and debt disputes. See Services.

No. Jeff's insurance experience helps him understand the issues, but as a mediator he is strictly neutral. He doesn't represent, advise, or advocate for any party, and he doesn't give coverage opinions. He serves policyholders, carriers, providers, and agencies equally, and he discloses any potential conflict of interest before a mediation.

By Zoom, in every Florida judicial circuit. In person, in the Twelfth Judicial Circuit: Sarasota, Manatee, and DeSoto counties.

Not yet. Jeff is pursuing Florida Supreme Court Circuit Civil Mediator certification and expects to complete it in December 2026. Circuit civil mediation will be offered after that certification is granted.

Yes. Zoom sessions are available to parties anywhere in Florida and use private breakout rooms for caucuses. In-person sessions in Sarasota, Manatee, and DeSoto counties and hybrid sessions are also available.

It depends on the number of parties and how complex the issues are. Many county civil matters take a few hours. Let us know if you expect to need more time so we can reserve it.

Each party, any attorneys, and anyone whose approval is needed to settle. In court-ordered mediation, Florida's rules require parties or representatives with full settlement authority to attend.

No, but you're welcome to bring one or consult one before or during the process. The mediator is neutral and can't give legal advice to any party.

The terms are put in writing and signed by the parties. A signed settlement agreement is generally enforceable like any other contract.

You keep all of your other options, including going to court. In court-ordered cases, the mediator tells the court only that there was no agreement, without commenting on what was said.

Generally, yes. Florida's Mediation Confidentiality and Privilege Act (sections 44.401–44.406, Florida Statutes) protects mediation communications, subject to limited exceptions. The mediator will review confidentiality with everyone at the start of the session.

A mediator helps the parties reach their own agreement and doesn't decide anything. An arbitrator hears both sides and issues a decision, often a binding one.

Jeff Nungesser is a Florida Supreme Court Certified County Mediator (Certificate No. 45987 C) and a volunteer staff mediator for the Twelfth Judicial Circuit's court mediation program. He is pursuing Circuit Civil certification (expected December 2026). He has more than 15 years in the insurance industry and holds Florida insurance licenses 2-20 (General Lines, Property & Casualty), 2-15 (Life, including Variable Annuity, and Health), and 6-20 (All-Lines Adjuster). Learn more on the About page.

No. Iron City ADR is a private mediation practice. Jeff separately volunteers with the Twelfth Judicial Circuit's court mediation program, but Iron City ADR is not affiliated with or endorsed by the court.