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Civil disputes

Personal Injury Mediation

After an injury, people want their medical bills and losses addressed without years of delay. Mediation gives the injured person, the other party, and their insurers a structured way to discuss settlement.

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About this type of dispute

What these disputes look like


Personal injury claims arise when someone is hurt and believes another person or business is responsible. Common examples include car accidents, slip-and-fall incidents at a store or apartment complex, and dog bites. Insurers are often involved on one or both sides, and many claims are handled by attorneys.

These disputes usually turn on how the injury happened, the medical treatment, the bills, and what a fair settlement would be. They are also emotional, because they involve pain, recovery, and disruption to daily life. Mediation gives everyone a chance to be heard and to work toward an agreement with a neutral person guiding the discussion.

Common issues in these disputes


  • Auto accident injuries
  • Slip, trip, and fall incidents
  • Dog bites and other incidents on someone's property
  • Medical bills and future treatment
  • Lost wages and time away from work
  • Disagreements about the value of a claim
Illustrative examples

Two examples


Example 1: A fall at a grocery store

The situation. A shopper slips on a wet floor and injures a wrist, leading to about $14,000 in medical bills and several weeks off work. The store's insurer says the spill had only just happened and questions part of the treatment. The shopper's offer to settle and the insurer's offer are far apart.

How mediation helps. In mediation, the shopper, the store's representative, the insurer, and any attorneys can discuss the incident and the medical records together. The mediator helps each side understand the other's view and, in private sessions, weigh the risks and costs of continuing. The parties decide whether a settlement makes sense and on what terms.

Example 2: A minor car accident

The situation. A driver is rear-ended at a stoplight and has neck and back pain treated over several months. After PIP benefits are used, about $9,000 in medical bills remains. The at-fault driver's insurer offers $6,500 to resolve the injury claim, and the injured driver feels that does not account for the pain and time lost.

How mediation helps. The mediator helps both sides talk about the bills, the treatment, and the injured driver's experience in a respectful setting. By working with each side privately, the mediator helps them test their numbers and explore a figure both can accept. If they agree, the terms are written and signed that day.

Why mediate

How mediation can help


Faster answers

Many disputes can be discussed and settled in a single session, instead of months of letters, demands, or a lawsuit.

Lower cost

A few hours of mediation typically costs far less than litigation.

A chance to be heard

Injured people can explain how the incident affected them in a setting that respects that experience.

A confidential setting

What is said in mediation generally stays in mediation, so people can speak more openly about what matters to them.

You stay in control

Nobody can impose a result. A settlement happens only if both sides agree to it.

Please note: The mediator is neutral, does not represent any party, and does not give legal advice. You are welcome to bring an attorney. The examples above are illustrative, are not real cases, and do not predict the outcome of any dispute.

Ready when you are

Schedule your mediation

Pick a date on the live calendar, or reach out with questions about your case, timing, or format.